Products / AI Products
Every call answered. The hard ones handed over warm.
VoiceDesk picks up when nobody can, handles the routine calls end to end, and transfers anything it should not attempt to a human — with the caller's reason already summarised.
Built for
AI voice agent for inbound calls
- Businesses losing calls outside office hours
- Front desks where the phone interrupts the person in front of you
- High-volume enquiry lines with repetitive questions
The problem
What this replaces.
“A third of our calls go to voicemail and most of those never call back.”
“Reception is dealing with a customer at the desk while the phone rings.”
“Every caller asks the same four questions.”
“Out of hours, we are simply closed — and the caller rings a competitor.”
What's inside
4 modules that carry the work.
Natural conversation
It picks up on the second ring and sounds like it is listening.
- Low-latency speech so the caller is not talking into a gap.
- Interruption handling — a caller can cut in mid-sentence, as people do.
- Voice, tone and pace configured per brand.
- Multilingual, with the language picked up from the caller.
Gets things done
Not a menu tree — it actually completes the task.
- Books, reschedules and cancels appointments against live availability.
- Answers routine questions from your own approved content.
- Captures and qualifies a new enquiry, then writes it to your CRM.
- Sends a confirmation by SMS or email before the call ends.
Knows when to stop
The escalation path is a feature, not a failure.
- Warm transfer to a human, with the reason and context summarised first.
- Topics you designate as human-only are never attempted.
- A frustrated or confused caller is escalated rather than looped.
- Out-of-hours calls take a message and schedule the callback.
Reviewable
Every call recorded, transcribed and searchable.
- Full transcript and recording against each call.
- Outcome tagging — booked, answered, transferred, missed.
- Do-not-call list and calling-hours rules enforced by the system.
- Consent and recording notices handled at the start of the call.
What changes
The difference on the ground.
Answered
including nights, weekends and lunch
Warm transfer
context gathered before a human picks up
Fully reviewable
recording, transcript and outcome on every call
Built with
You get the source. No licence to renew, no vendor who can switch it off.
Questions we get about VoiceDesk.
Will callers know it is not a person?
It identifies itself as an assistant at the start of the call. We do not recommend pretending otherwise — and in several jurisdictions disclosure is required.
What happens when it cannot handle something?
It transfers to a human and hands over what it has gathered. You define the topics it must never attempt, and those transfer immediately.
What does it cost per call?
Billed on connected minutes, so cost tracks usage. We model it against your real call volume before you commit to anything.
Can it make outbound calls too?
Yes, for callbacks and appointment reminders, with do-not-call and permitted-hours rules enforced by the system rather than by policy.
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